Frequently Asked Questions
Here are some common questions about working with Stella Marketing Solutions. Can’t find what you’re looking for? Get in touch and I’ll be happy to help.
General
What marketing services do you offer?
I provide marketing support for small businesses, including marketing strategy, marketing reviews, website content, copywriting, email marketing, social media, graphic design, website updates, event marketing and ongoing marketing support.
Do you work with small businesses?
Absolutely! Stella Marketing Solutions specialises in small businesses across a range of industries, tailoring marketing services to suit different goals, budgets and stages of growth.
Do you work with businesses outside Melbourne?
Yes. Most services can be provided remotely throughout Australia. Meetings can be held online or by phone, with face-to-face meetings also available for local businesses.
What industries do you work with?
I work with businesses and organisations across a range of industries, from B2B to consumer-facing businesses. My experience includes hospitality, retail, manufacturing, logistics, community organisations and professional services, but my marketing experience isn’t limited to these areas. I take the time to understand each business, its customers and its goals before recommending the most suitable approach.
Why choose Stella Marketing Solutions?
You’ll work directly with me, an experienced marketing professional who takes the time to understand your business. Every recommendation is tailored to your goals, with clear communication, transparent pricing and marketing advice suited to your business and budget.
How do I get started?
Simply complete the contact form on my website. I’ll review your enquiry and get in touch to discuss your project and gather any additional information I need before preparing a clear quote based on your requirements.
Services
Can you help if I don’t have a marketing plan?
Yes. I can develop a tailored marketing strategy for your business, helping you clarify your goals, identify your target audience and determine which marketing activities are best suited to your business and budget. You don’t need to have a marketing plan in place before we get started.
What’s the difference between a marketing review and a marketing strategy?
A marketing review assesses your current marketing and identifies opportunities for improvement. A marketing strategy takes this further by setting out your marketing priorities, target audience, recommended activities and future direction
Do you build websites?
specialise in website content, website reviews and updates to existing websites. If your project requires website development, I can discuss suitable options.
Can you update my existing WordPress or Squarespace website?
Yes. I can update content, images, blogs, landing pages and other agreed changes within your existing WordPress website..
Do you write website content?
Yes. Website content is written to reflect your business, engage your audience and support search engine optimisation (SEO) where appropriate.
Can you manage my social media?
Yes. Services include content planning, copywriting, graphics, scheduling and/or ongoing social media management.
Can I hire you for a one-off project?
Absolutely. Many clients engage me for one-off projects such as website content, copywriting, graphic design or a marketing review.
Do you offer ongoing marketing support?
Yes. Ongoing support is available for businesses that require regular assistance with marketing activities, content, websites, email marketing or campaigns.
Projects
How much do your long will my project take?
Timeframes vary depending on the service and project scope. An estimated timeframe is included with every quote.
Do you offer free quoHow many revisions are included?
The number of revisions will be outlined in your quote before work begins. Any additional revisions outside the agreed scope will be quoted separately.
Pricing & Quotes
How much do your services cost?
Some services have a fixed starting price, while others are quoted individually based on the scope of work.
Examples include:
- Marketing Consultation: From $95
- Marketing Review: From $250
- Website Health Check: From $175
- Website & CMS Updates: From $95
- Copywriting: From $180
- Graphic Design: From $195
Larger projects such as marketing strategies, website content and event marketing are quoted individually after discussing your requirements.
Do you offer free quotes?
Yes. Once I understand your requirements, I’ll provide a clear quote outlining the scope of work, inclusions, pricing and estimated timeframe.
Do you charge by the hour?
Some services are charged at a fixed price, while others are quoted based on the scope of work. Hourly pricing is generally used for additional work or projects where the final scope cannot be determined in advance.
What information do you need before providing a quote?
Once you complete the contact form, I’ll get in touch to discuss your project in more detail. Depending on the service, this may be by phone, online or face-to-face. We’ll discuss what you need, your goals, timeframe and any other information I need to understand the scope before I prepare your quote.
Do you require a deposit?
Yes. A 50% deposit is required before project work begins, with the remaining balance payable on completion. For consultations and some smaller services, full payment may be required upfront. Ongoing monthly services are payable in advance. Payment terms will be clearly outlined in your quote.
Every business is different. Together, we can choose the marketing activities that best suit your goals